Returns & Exchanges
At RELX, we stand behind the quality of our electronic devices and offer a 30-day return policy for unused products in their original packaging. If you experience a technical defect, our comprehensive warranty program ensures your device is replaced quickly and efficiently.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your RELX device in its original box, ensuring all charging cables and components are included to qualify for a full refund.
Ship to Service Center
Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing